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For assistance with your myAlaska account, 1-866-377-0126 (Hours: M, T, W & F from 8:00 AM - 4:30 PM. Thurs from 8:00 AM - 4:00 PM)
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What does the State do with my personal information?
myAlaska is a voluntary system and your myAlaska identity and profile is under your
control. As a myAlaska participant you may choose to participate in various myAlaska-enabled
systems. With your authorization, myAlaska will share your profile information with
myAlaska-enabled systems. However, without your authorization, state systems will
have no access to your myAlaska identity or profile. For example, you may choose
to participate in the Permanent Fund Dividend Division's online PFD application
system to use myAlaska for electronic signature. You may choose not to participate
in the Department of Transportation's Marine Highway Reservation System, which may
use myAlaska to maintain user profiles. In this example, the PFD application system
could use your profile to pre-fill online forms and electronically sign transactions,
but the Marine Highway Reservation System would not recognize your myAlaska identity
or have access to your profile.
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Where is my personal information stored, and who can
see it?
Your personal information is stored in a secure directory. myAlaska security has
been tested by qualified security consultants and is monitored 24-hours a day. myAlaska
is not a public white pages service. There will be no public access for the purposes
of searching or browsing for information regarding other residents. There will be
no searching or browsing by state employees except through access control policies
set by the state's eGovernment Functional Working Group and in conformance with
the
myAlaska Privacy
Policy
.
No myAlaska participant will have any access to another person's records. The authentication
system will maintain audit logs adequate to verify that administrators and privileged
applications are not using the system inappropriately.
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How does myAlaska protect me from identity theft?
myAlaska protects you from identity theft during enrollment by requiring identifying
information from two independent sources (PFD data and DMV data); by maintaining
strict separation between these independent sources; by relying on multiple, relatively private attributes
to establish your identity (Driver license number, SSN, birth date, birth state, height and weight on your
driver license), and by not permanently storing this personal information with your profile information.
myAlaska protects you from identity theft after enrollment by storing your profile information
in a secure directory with comprehensive audit logging (see “Where is my personal
information stored, and who can see it?” above.)
You should protect yourself from identity theft by choosing a strong password, keeping
it secret, and replacing it when it wears out (that is, when you have any reason
to think that someone else may know your password).
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What should I do if I suspect fraud?
If you become aware of fraudulent use of myAlaska or have reason to suspect it,
please report your evidence to:
myalaska.help@alaska.gov
When providing fraud tip information, if available, provide the perpetrators full
name, approximate age, address and telephone number, and myAlaska username.
Once you have identified the individual, please describe why you suspect fraud.
Please note if you have any material evidence or if you personally witnessed criminal
activity, and identify (by name, address and telephone number) any additional parties
who can substantiate your testimony or provide additional information.
Your name, address, telephone number, and myAlaska username are not required, but
providing them may expedite the investigation.
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How does a myAlaska electronic signature work?
A myAlaska electronic signature uses cryptography-based mechanisms to bind the data
to be signed with the identity of the signer and the date and time of the signing
act. Due to this cryptographic binding, at any time after the signing act an independent
third party can confirm non-repudiation (a person with knowledge of a particular
myAlaska username and password signed it, and no one else could have) and integrity
(if any element of the content is changed, the cryptographic mechanism will indicate
that a change was made; i.e., the signature makes the content tamper-evident).
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Is an electronic signature as good as a traditional
signature?
Alaska Statute 09.80.10 establishes that where both parties to a transaction agree
to be bound by an electronic signature that signature may be considered to have
the same legal implications as a signature in writing.
The American Bar Association Digital Signature Guidelines state that a signature serves
as evidence to make a writing attributable to the signer; a ceremony to call attention
to the legal significance of the signer's act; an expression of the signer's approval
of or authorization of the writing; and a closure which imparts a sense of clarity
and finality to the transaction and may lessen the subsequent need to inquire beyond
the face of a document. An electronic signature serves the same purpose. A myAlaska
electronic signature may serve as evidence because myAlaska electronic signatures
are processed and stored in such a way that it can be proved that only a person
in possession of the myAlaska username and (secret) password could have authorized
the electronic signature. A myAlaska electronic signature serves as ceremony and
an expression of the signer's approval or authorization because the process to apply
a myAlaska electronic signature is designed to emphasize the legal significance
of the signing act and the signer's approval or authorization. And it serves as
closure because the myAlaska signature process is applied at the end of a transaction
and the signature process results in a confirmation code which is the signer's proof
of the completion of the transaction.
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Password must be between 8 and 64 characters long.
Your myAlaska password unlocks your online identity and electronic signature. It
is your responsibility to keep your password a secret. Do not share your password
with anyone. Do choose a strong password, keep it secret, and replace it when it
wears out.
Note that myAlaska distinguishes between upper and lower case letters in passwords;
"mysecretpassword" is different than "mYsEcReTpAsSwOrD".
Your password should be something you will remember.
Password requirements:
Must be between eight and sixty-four characters long
Must meet 3 of the 4 following rules:
- Must contain at least one lowercase character
- Must contain at least one uppercase character
- Must contain at least one number
- Must contain at least one of these special characters: ! @ # $ * ( ) - _ ; : / ? . , % ^ &
Cannot contain leading or trailing spaces
Something that only you will know
Not related to your Username or your Secret Question or Answer
Difficult for others to guess
Three good ways to create a strong password are:
1) use a multiple word phrase; "saygoodnightDick"
2) use first letters of each word of a sentence or longer phrase, including punctuation;
"Os,cys,btdel," comes from the first line of our national anthem "O say, can you
see, by the dawn's early light,"
3) replace some letters with digits that look similar; "g00g1e" instead of "google"
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How do I choose a username?
Your username should be something that you will remember, and it must be unique
among myAlaska participants. (If your first choice is not unique you will have to
choose again.)
Your username must be between 1 and 120 characters long, and may contain only letters,
numbers, and the following special characters: - _ ! ' $ % & ^ { } | ~ . ` #
OR must be in valid email address format.
Spaces and any other special characters are not allowed within usernames.
Note that myAlaska does not distinguish between upper and lower case letters in usernames;
"myusername" is the same as "mYuSeRnAmE".
Your username does not need to be a secret; your password serves that purpose.
It is not currently possible to change your username after it has been created.
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Can I reset or change my MFA in myAlaska?
Yes, you may reset or change your MFA settings through the 'Reset Multi-Factor Authentication (MFA)' link
under the MyProfile tab in myAlaska.
If you have access to your current MFA device, you may use the 'Change MFA' option
to reset your MFA settings. You will be required to verify your identity using your existing MFA method before
resetting your MFA settings.
If you no longer have access to your MFA device, you may use the 'Reset MFA By Alaska DMV Data' option. You will be
required to verify your identity against Division of Motor Vehicles (DMV) records before resetting your MFA settings. You must
have your Alaska Driver License or State Identification information available to use this option.
Your name in your myAlaska profile must match your name on your Alaska Driver License or State Identification.
After a successful reset, you will need to set up your MFA again the next time you sign-in to a MFA-enabled application (e.g., PFD)
with your myAlaska account.
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